I have attempted to log into the new Reckon hosted. I can get as far as establishing a connection but cannot get past this screen

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  • Updated 5 years ago
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I have been away and today attempted to log into the new Reckon hosted. I can get as far as establishing a connection but cannot get past this, which just keeps on my screen. I have tried another computer but does the same thing, any suggestions
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Yvette Dolan

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Posted 5 years ago

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Mirko, Alum

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Hi Yvette, thanks for reaching out to us. Have you tried an alternate browser? If you have and it is still failing please contact tech support for one to one assistance. Cheers, Mirko
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Sally McIntosh, Accredited Consultant, Accredited Partner

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Hi Yvette,

We are recommending using Google Chrome. It seems to work much better!

Kind regards,

Sally McIntosh (sally@samsolutions.com.au)

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ST

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If you are using IE make sure you now TURN OFF the compatibility mode
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Chris

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I have the same issue - can log in to the control panel view my account, etc... but in loggin in to hosted it just hangs “Establishing connection to Reckon Accounts Hosted for Australia." I have tried Chrome and Firefox??
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Mirko, Alum

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Hey Chris, if your having troubles getting passed that section give our tech support team a call there's little to no wait time atm! ^Mirko
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Chris

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Hi Mirko

Thanks, I've done that all it has now been resolved !