I have been charged even though I cancelled my account and would like a refund please.

  • 1
  • Question
  • Updated 1 month ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have been charged the monthly Reckon fee this month however I have long since cancelled my account.  I would like a refund and an assurance that I won't be mis-charged again.
Photo of Patrick Fallon

Patrick Fallon

  • 80 Points 75 badge 2x thumb
  • annoyed

Posted 1 month ago

  • 1
Photo of Rav

Rav, Community Manager

  • 42,624 Points 20k badge 2x thumb
Hi there Patrick

Our Customer Service team can definitely straighten this out for you and ensure it doesn't occur in future. Please give us a buzz on 0800 447 292 & we'll get this fixed up.

Cheers
Rav
Photo of Patrick Fallon

Patrick Fallon

  • 80 Points 75 badge 2x thumb
Hi Rav, 

That's great but can't we sort this out via email?  You have my account details obviously and I don't want to spend time on the phone to sort out a mistake on your end if I don't have to.

Cheers, 
Patrick

This conversation is no longer open for comments or replies.