I have been on hold for two hours and the call back setting on the members area is not working

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  • Updated 1 week ago
  • (Edited)
I have been on hold for two hours and cannot activate the call back request..
The employee payment summaries ...one employees total gross is different to the profit and loss total wages..
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nicole Topp

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Posted 1 week ago

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Is it due to a deduction perhaps, not posted to P&L ?
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Rav, Community Manager

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Hi Nicole,
I'm really sorry that we've kept you waiting so long, the teams have certainly been kept busy this EOFY. Currently callbacks are unavailable while we prioritise getting through everyone who is currently waiting in the queue.

In regard to this employee, is there anything different in their setup or pay? ie. tax exempt items, super, salary sacrifice etc?
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nicole Topp

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NO nothing
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nicole Topp

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This is an employee that has left and the final pay has an amount of sick leave ...the amount looks similar to sick leave amount but not same total
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nicole Topp

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No deductions just stocked standard employee on basic wage
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nicole Topp

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I have been on hold no for three hours!!!!! not good