I have bill credit transaction that when I try to modify closes the program!!

  • 1
  • Question
  • Updated 3 weeks ago
When I try to reopen the 'bill credit' it shuts the whole program down.  I have run rebuild & verify a few time, but nothing fixes it
Photo of Leonie Weragoda

Leonie Weragoda

  • 90 Points 75 badge 2x thumb

Posted 4 weeks ago

  • 1
tech support issue
Photo of Gillian

Gillian, Accredited Partner

  • 1,506 Points 1k badge 2x thumb
Hi Leonie,

It suggests that this transaction is corrupt and you will have to delete it. and re-enter.
To do this, you cannot open the transaction as is crashes Reckon....so go to Edit heading dropdown/Use Register.

Then select Accounts Payable - scroll to find transaction...without opening it, highlight that line by 1 click and then press ctrl D on your keyboard - to delete.

Hi Leonie

whilst you are having the issue I would get tech support to look at it once you delete it tech support want be able to see what was happening.
Photo of Data Rec

Data Rec, Employee

  • 8,382 Points 5k badge 2x thumb
Hi Leonie,

Follow the recommendations given by Gillian to identify and attempt to remove the affected transaction.
DATA RECOVERY: How to remove damaged Invoice or Bill transactions that crashes when attempting to open it

Then perform the Rebuild Data operation.

DATA RECOVERY: How to perform a data file rebuild (Rebuild Data) in Reckon Accounts business range (Desktop)

If you still cannot remove the transaction, you can submit a data service request and we can provide a repair service.

DATA RECOVERY: How to submit a Reckon Accounts business range (Desktop) data file for analysis


Data Recovery Team