I HAVE CHANGED PASSWORD FOR A USER AND NOW WE CANT GET IN

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  • Problem
  • Updated 5 months ago
  • Not a Problem
I have changed the password for a user on our account and now we cannot log in using the new or old password.  Any ideas please
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RHONDA LAITY

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Posted 5 months ago

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John Graetz

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Rhonda. You should be able to go in and just set up a new password
John L G
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RHONDA LAITY

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True John I should.  Have tried to do that in manage users but doesnt seem to work.
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Rav, Community Manager

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Are you getting any messages or prompts? If so, what do they say?
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John Graetz

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Rhonda.  As another potential interim step, try setting it up with no password (blank) which is an option.  If that works have another go at setting a new passwordl
John L G

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