I HAVE CHANGED PASSWORD FOR A USER AND NOW WE CANT GET IN

RHONDA LAITY_9715596
RHONDA LAITY_9715596 Member Posts: 2
edited July 2020 in Accounts Hosted
I have changed the password for a user on our account and now we cannot log in using the new or old password.  Any ideas please

Comments

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Rhonda. You should be able to go in and just set up a new password John L G
  • RHONDA LAITY_9715596
    RHONDA LAITY_9715596 Member Posts: 2
    edited July 2018
    True John I should.  Have tried to do that in manage users but doesnt seem to work.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    Are you getting any messages or prompts? If so, what do they say?


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  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2018
    Rhonda.  As another potential interim step, try setting it up with no password (blank) which is an option.  If that works have another go at setting a new passwordl
    John L G