I have changed the file name as per instructions but cannot access my file again through the Q drive

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Accessing the QBW file after changing the file name.  I cannot access the newly named file, as the error 6177 is coming up, but I do not have Reckon on my computer in order to access the Reckon Database Server Manager.  How do I access the file again online please?
 Ruth Newell
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Ruth Newell

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Posted 1 month ago

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Ruth Newell

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This reply was created from a merged topic originally titled I have changed the file name as per instructions but cannot access my file again ....

Hi Jason,
I read your answer to the client who wanted to change the name of their Reckon Hosted file, as I did, but I have changed it according to your instructions, but when I try to open in via the Q drive, and I select the newly named file, it syas that this Reckon Accounts could not use the path to the Company File (Error 6177).  I have tried to find Reckon in my computer programs, but I don't think I have ever downloaded it onto my computer, so I cannot locate it to find the Database Server Manager.  I access the file online for my employer, but do not work from his computer.  What can I do to access the file again please?
Ruth Newell
ruthnewell2@gmail.com



Note: This conversation was created from a reply on: Reckon One API - Invalid Client.
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Rav, Community Manager

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Hi Ruth,
The info in this KB article will help you resolve the -6177 error -

Error (-6177,0) when logging onto Reckon Accounts Hosted