I have emailed an invoice from reckon one it shows as sent in the history but customer doesn't recei

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Bron
Bron Member Posts: 1 ✭
edited April 2020 in Reckon One
I have emailed an invoice from reckon one it shows as sent in the history but customer doesn't receive it? I am having to save and attach to an email myself.

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  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    check the email address is correct or ask customer to check their junkmail folder
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Hi Bron,
    As Kim has mentioned, let's check off the basics first.

    Ensure that the outbound email address is correct, and if the email was diverted into a spam/junk mail folder. If so, it would be best if the recipient marks the address as 'Not Junk' or adds it to their safe list (depending on the email client in use).

    Let us know how you get on

    Cheers
    Rav
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