I have error report for duplicate list elements. How do I fix this please

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  • Updated 3 years ago
I had to undo a reconciliation and when I verified my data it came up with error - duplicate list elements (please see screenshot). I'm not sure how to fix this. I use Reckon Accounts Hosted Edition 2016
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Karen Roach

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Posted 3 years ago

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Rav, Community Manager

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Hi Karen,

First step would be to check qbwin.log file to review any errors that are causing this message.

Check out this post on how to access the qbwin.log file here - 
How to retrieve and view the QBWIN.LOG error log (also known as verify_rebuild_data.log) from the Accounts Hosted platform

Alternatively, give us a buzz on 1300 799 150 and our support team can assist you through this.

Cheers
Rav
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Karen Roach

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Hi Rav, thanks so much for your quick reply. I'll check it out first and see if I can fix it, otherwise I'll certainly give you a call. cheers Karen
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Karen Roach

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contacted support and they helped me through the rebuild. thanks :)
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Rav, Community Manager

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Great to hear! Thanks Karen