I have just been logged out by Reckon whilst in the middle of a transaction but now am unable to log back in.

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  • Updated 2 years ago
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We started using Reckon Accounts Hosted in the second half of last year and have had this problem on a continuing basis.  I am very frustrated and wishing I never went to this program.
I have just been logged off by Reckon whilst in the middle of a transaction and am unable to log back in.  At other times while not using the program I am logged off or I log myself off and again unable to log back in.  
The error message I receive says "The attempt to login with the user name "Gaye failed.  This user is already logged in to the Company file.  If possible try logging in using a different user name."
So have just logged in on somebody else's log in and received the following error message:
"Only one user at a time is allowed to reconcile accounts, and Gaye is currently doing this".
If only I was!!!
Since I am the administrator there is only one other that has the same access and that is the one I have just tried.
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Gaye Davey

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  • Frustrated and annoyed

Posted 2 years ago

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Linda Putland, Accredited Partner

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Are you sure that some other person in the business is not trying to log into Hosted using the same account details?  thats exactly what it sounds like is happening?
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Hi Gaye
It sounds like your user name is still logged in even when you exit Reckon you can still be logged in if you find you are getting the message that the user is already logged in go "Control panel" (on the strart up screen]-  and under System Maintenance you will find "Log off Remote Sessions" 
Hope this helps :-)