I have just converted from stand alone to hosted - I have uploaded my file but it doesnt show up any

Kerri Dowd
Kerri Dowd Member Posts: 1
edited May 2020 in Accounts Hosted
I have just converted from stand alone to hosted - I have uploaded my file but it doesnt show up anywhere. I uploaded using the floating toolbar. Where has my file gone?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    Did you upload a backup? You may have to restore it if so. Should be in Qdrive, sometimes there’s a folder called upload though.
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert
    edited December 2019
    If you still cant find it do a new upload of your backup from your desktop and keep an eye on where its going and then do a restore to Q drive.

    Gerry

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,039 Reckon Staff
    edited December 2019

    Uploading the QBW (company data file) file:

    1) Once logged into Reckon Accounts Hosted, click on the floating toolbar as shown below.


    2) Click on the ‘up arrow icon’ to download the file.

    3) You will see the file browser window will open. 

    It will by default look into the last folder you may have been accessing such as the Downloads folder

    4) Navigate to the correct company data file you wish to upload and select it, then click the OK button to start the upload process.



    5) When your data file is uploaded to the Hosted platform, it will go to the Upload folder on Q: drive




    Then depending on your requirements, you can then either:

    a) open the company data file (*.QBW) while it is in the Upload folder

    b) move the data file out of the Upload folder and into the root Q: drive

    c) move the data file out of the Upload folder and into a shared folder on the Q: drive


    If you require assistance with moving the files, please contact the Hosted Technical Support Team.




    Uploading the QBB (backup) file:

    1) Once logged into Reckon Accounts Hosted, click on the floating toolbar as shown below.


    2) Click on the ‘up arrow icon’ to download the file.

    3) You will see the file browser window will open. 

    It will by default look into the last folder you may have been accessing such as the Downloads folder

    4) Navigate to the correct backup file you wish to upload and select it, then click the OK button to start the upload process.



    5) When your data file is uploaded to the Hosted platform, it will go to the B:(My Backup) drive  


    You can then restore the backup file so that it becomes a normal company data file (*.QBW) that you can use to enter your financial data.

    How to restore a backup file (QBB) in Reckon Accounts Hosted



    Uploading the QBM (portable) file:

    1) Once logged into Reckon Accounts Hosted, click on the floating toolbar as shown below.


    2) Click on the ‘up arrow icon’ to download the file.

    3) You will see the file browser window will open. 

    It will by default look into the last folder you may have been accessing such as the Downloads folder

    4) Navigate to the correct portable file you wish to upload and select it, then click the OK button to start the upload process.



    5) When your data file is uploaded to the Hosted platform, it will go to the B:(My Backup) drive  


    You can then restore the portable file so that it becomes a normal company data file (*.QBW) that you can use to enter your financial data.

    How to restore a portable file (QBM) in Reckon Accounts Hosted