I have just run my first payroll but my super amounts aren't showing up - have I missed entering something?

  • 1
  • Question
  • Updated 2 weeks ago
Photo of Elissa Smith

Elissa Smith

  • 110 Points 100 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Joseph Li

Joseph Li

  • 1,212 Points 1k badge 2x thumb
It is not necessary for the payment summary to show the 9.5% SG.
Photo of Elissa Smith

Elissa Smith

  • 110 Points 100 badge 2x thumb
Thanks for your reply - but it is on the payslips that the super isn't showing - not the payment summaries.  This is the 1st time I have used Reckon One.
Photo of Kylie

Kylie

  • 220 Points 100 badge 2x thumb
It is not showing on the payslips or the weekly payroll summary.  For company super (which is the 9.5%) it all shows nil.  It does show the amounts for salary sacrificed super though.
Photo of Kris Williams

Kris Williams

  • 2,346 Points 2k badge 2x thumb
Have all employees received over 450 in this first pay in July?
Photo of Kylie

Kylie

  • 220 Points 100 badge 2x thumb
I am having the same problem and all employees have earned over $450 in the one payroll.  All employees have $0 company super. Only Salary Sacrifice works.
Photo of Elissa Smith

Elissa Smith

  • 110 Points 100 badge 2x thumb
I fixed the problem - thanks for the replies.
Photo of Kris Williams

Kris Williams

  • 1,454 Points 1k badge 2x thumb
What was the problem for anyone else who may have the same problem?
Photo of Kylie

Kylie

  • 220 Points 100 badge 2x thumb
How did you fix it.  There seem to be a lot of us having the same issue.
Photo of Santo

Santo

  • 70 Points
Hi Kylie just wondering how you have fixed this problem. I am new to this . Cheers.
Photo of Hawk

Hawk

  • 668 Points 500 badge 2x thumb
Have you setup Super Fund company details at "Super Fund" tab under "Payroll" menu then add them to your employee Pay Set Up under that employee details? The super will automatically calculate on every payrun and will display on pay slip once above $450. On top of that, remember to go to Pay Item setup and tick those earnings that is subjected to Super in "Super guarantee" pay item. Hope this helps.

(Edited)
Photo of Kylie

Kylie

  • 220 Points 100 badge 2x thumb
In pay item set up through settings it only has a tick to include ordinary time in worked leave accruals not super guarantee.  Where is this tick box?
Photo of Kylie

Kylie

  • 220 Points 100 badge 2x thumb
I have set this up as you have explained but even though people are being paid over the $450 it still has a box to say it won't be calculated until it reaches $450?  Is there a specific setting to cancel the $450 minimum?
Photo of Kylie

Kylie

  • 220 Points 100 badge 2x thumb
Thank you so much.  I was looking for a tick box in "ordinary" time not a tick box in "Super Guarantee".  Thanks I appreciate your help.
Photo of Anne-Maree Tennant

Anne-Maree Tennant

  • 90 Points 75 badge 2x thumb
Hi, I've followed all the steps (I hope correctly) but I still cannot get the super to be calculated and to appear on the payslip? Any other ideas on how to fix it please? I am new to Reckon One & STP
Photo of Jackie Gordon

Jackie Gordon

  • 60 Points
Did you manage to fix this as I am having the same problem and have ticked all the correct boxes (I think..)?
Photo of Anne-Maree Tennant

Anne-Maree Tennant

  • 90 Points 75 badge 2x thumb
Hi Jackie, I did fix it. I forgot to add the bank account details for the super fund accounts when I was setting that up at the beginning, didn't realise I needed them as I pay super through a clearing house now and that's the only account I had. Hope that helps
Photo of Kris Williams

Kris Williams

  • 1,992 Points 1k badge 2x thumb
I did not enter the bank details for my super funds and my super shows on the payslips