I have lost all my first quarter data. Can you help retrieve it

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  • Updated 3 months ago
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strumble

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Posted 3 months ago

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What product AND version are you running,

And what backup process are you using.?

If desktop, what operating system too ?

Gary
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strumble

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Reckon stp. Unfortunately no back up system. I had deleted original app download so have tried reinstalling it but will not recognise email and or password. I can access thru web page but most data still missing. 1st quarter data I can see in business portal on ato but am unable to reinstall or access via iPhone app
Y-T-D figures will sort the data at the ATO.  You just ned to re-re-establish your credentials for the APP and sign in properly.
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Rav, Community Manager

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Strumble,
Just so I can understand this correctly, are you logging in with the SAME sign-in credentials ie. email address & password that was used when the app account was first created?

I can access thru web page but most data still missing.
Can you let me know which web page you're accessing?

Lastly, can you confirm the ABN you have registered to the app please?

Cheers