I have received Sorry, that ABN has already been registered. If you have one, please try a different GST branch

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  • Updated 4 weeks ago
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help please, I have received this message when trying to add business to Gov Connect. "Sorry, that ABN has already been registered. If you have one, please try a different GST branch". Is there a way to unregister ABN?
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Glenda Hannah

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Posted 11 months ago

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Kris Williams

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I had the same problem when I started and I didn’t do anything but Reckon must have after my message because the next thing it worked
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Rav, Community Manager

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Hi Glenda,
Can I grab the ABN you're trying to register in GovConnect please and I'll take a look.

Cheers
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Glenda Hannah

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HI Rav


The ABN is 75286350255.

thank you 

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Rav, Community Manager

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Thanks Glenda,
I've had a look and I can see this ABN was registered to GovConnect last week. Its under an email address different to the one that this Reckon Community account is under. 

There's two things to check here; the first is if the ABN you've listed above is correct and secondly, if it is correct then to login to the Reckon Portal with the correct email address that was used when it was first registered.
We've found that usually there has been someone else in the business that has registered the ABN to get a headstart on STP.

Either way, let me know how you get on.
Hi Rav, are you please able to help me too.  My ABN is 83 160 684 838.  Thanks so much.  Vicki
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Rav, Community Manager

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Hi Vicki,
I've cleared off the error affecting the registration of your ABN. Head back into GovConnect and add your ABN and it will go through fine.
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bridgette

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Hi Rav, can you help me too please?  My ABN is 70 969 154 383.   I was previously using your STP app but now want to go directly from Recon accounts desktop (I have registered it with ATO so are unable to go back to the STP app now. It is coming up with the same error. Thanks so much.  Bridgette.
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Rav, Community Manager

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Hi Bridgette,
I've had a look at your ABN and there aren't any errors showing for it like some of the others in this post.
Instead, it shows that its been registered correctly in the GovConnect service roughly 3 weeks ago. The email address for the account its under is the same email address for your STP app account, please ensure you login to the Reckon Portal HERE with the same login credentials and you'll see the STP entity in GovConnect.
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bridgette

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I went back in using same details (but your link) - first and it worked! thankyou Rav!
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Glenda Hannah

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Thanks, ABN is correct. I need the original email of ttwlau@yahoo.com.au revoked if possible as I cannot log in with those details
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Danny Chan

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Hi Rav,


I have the exact problem. I have previously registered ABN 49615780227 ( GARY FUNG) under email address dchan@marketaust.com. Now when I try to register the same ABN in Reckon One under the email address achan@marketaust.com. it comes up with the same error message.

Can you help revoking the ABN registration under the first email address?

Thanks.


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Rav, Community Manager

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Hi Gary,
There are a couple of things I need to go over here.
I can see that the ABN 49615780227 has been registered already with Branch number 2 and there have been more than a few submissions already sent for it.
What are the circumstances around this? Do you have a branch number 2 in reality for your ABN? If not, why have submissions been sent for it?
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joseph

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please help me too. ABN: 50801385845. thank you.
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Rav, Community Manager

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You should be ok now Joseph. Go ahead & register your ABN in GovConnect again and it should go through this time around.
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Maurice

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Hi Rav, please help mine as well

77135736293

It said that ABN has already been registered.

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Rav, Community Manager

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Hi Maurice,
I've cleared the error that was affecting the registration of your ABN however I notice that there is a separate registration of it under branch number 2. 
Do you have this branch number in reality? If not, then I'd strongly recommend that you do NOT use it for submissions or it will lead to further headaches down the line.

There haven't been any submissions sent yet so do you want me to delete this registration as well?
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Maurice

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Hi Rav,

Yes please delete the branch number 2
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Rav, Community Manager

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Branch 2 has been deleted now for you as well.
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Maurice

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Hi Rav,

When I tried to register for another business. It said that my ABN been used.
Could you please check?

ABN 40525940644

Thanks!
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Maurice

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Hi Rav,

When I tried to register for another business. It said that my ABN been used.
Could you please check?

ABN 40525940644

Thanks!
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Rav, Community Manager

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Hi Maurice,
Can you please double check that ABN. When I search it on the Australian Business Register it shows as invalid.
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Maurice

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61113515469 try this Rav

Thanks

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Rav, Community Manager

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Cool thanks for that. Try registering it again now and it should be fine.
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Gina McDermott

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Hi Rav,

I have the same issue.

My ABN is 22 092 106 520.

Branch number is 001.

thanks 

Gina
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Rav, Community Manager

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Hi Gina,
This should be sorted for you now. Try registering it again in GovConnect now.
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Gina McDermott

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Thanks Rav, all good.
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Peter

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Hi Rav, I am having the same issue too.

Could you please look have a look into my ABN 21 983 371 288.

I couldn't seem to connect branch 001 but have added branches 002-005 which I now want to delete.
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Kylie Gibson

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I am having the same problem - Every step of the way has been a headache! ABN is 25146335293
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Rav, Community Manager

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Kylie,
There's no error associated with this ABN like the others in this thread.
For this ABN, it was already registered into GovConnect back in July 2019. You just need to ensure you're logging in with the same account that was used when it was first created ie. email address & password. 

There haven't been any submissions sent so I can delete it if you want so you can register it into whichever account you are logged into currently. Let me know.
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Kylie Gibson

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Yes, Please delete everything relating to this ABN and i will re-register 
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Kylie Gibson

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I have called and spoken to someone, they said they would fix the problem, I also requested via this support page to remove all logins under that ABN, and NOTHING has been done. This is infuriating!!!