I have upgrade to payroll premier 2019 - 2020 from 2018 - 2019 but my companies didn't transfer over.

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  • Updated 5 months ago
I have upgrade to payroll premier 2019 - 2020 from 2018 - 2019 but my companies didn't transfer over and when I tried to restore them they have disappeared. Help please. 
Photo of Maree E Birmingham

Maree E Birmingham

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Posted 5 months ago

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Photo of Linda Putland

Linda Putland, Accredited Partner

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When you look at the files in your C drive - can you see still a QprollV27 and a QprollV28?  if you installed in the default locations last year and this year - then it should have found your companies and asked if you wanted to upgrade them?  did you see these steps come up when you first opened 2019/20?  your data should either still be in QprollV27/data or QprollV28/data?