i keep getting a not responding message when processing my pays and then have to redo them. it sits at 58% for a long time. can anyone help

  • 1
  • Question
  • Updated 6 months ago
  • Answered
payroll premier 2018/2019 getting a not responding message at about 58% and have to redo pays. i have tried pause protection and it helped a couple times but then it has happened again for the last 2 months approx,sometimes a message qpv27.EXE has stopped. can someone help
Photo of Nicole Ceracchi

Nicole Ceracchi

  • 70 Points
  • frustrated

Posted 6 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 84,560 Points 50k badge 2x thumb
Hi Nicole,
Do you let the program continue when the 'Not Responding' message comes up OR do you cancel the operation?

Do you regularly perform any maintenance on your Payroll Premier file?
I'll link a Knowledgebase article we have below which contains some really good info on how to ensure your're getting the best performance from your file -
Improving efficiency of your Payroll Premier company file