I keep getting Error 1920 message when installing Reckon Accounts Pro 2013

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Caroline Parker
Caroline Parker Member Posts: 2 ✭
edited February 2017 in Reckon Accounts (Desktop)
I'm trying to reinstall Reckon accounts pro 2013 from the reckon site as a download. I am able to download & unzip the file and start to install until in gets to a point where I get an error message Error 1920.Service Quickbooks Dataebase Manager Service(QBCF) MonitorService failed to start. Any suggestions ??

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Hi Caroline,

    Check out these Support KB articles and their suggestions - 
    http://kb.reckon.com.au/issue_view.asp?ID=4906
    http://kb.reckon.com.au/issue_view.asp?ID=5256

    Let me know if there is any change

    Cheers
    Rav
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  • Caroline Parker
    Caroline Parker Member Posts: 2 ✭
    edited February 2017
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    Thanks Rav, this worked. I needed to turn on Microsoft .NET Framework 3.5.1 and was able to install straight away.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Excellent to hear Caroline! Thanks for letting me know

    Cheers
    Rav
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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