I keep getting kicked out of Reckon Hosted after few seconds

  • 1
  • Problem
  • Updated 5 months ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have tried shutting everything down numerous times and logging off but still kicks me out after a few seconds.  I do my work at night and so close to year end I need to urgently get in and stay in.  Help please!!
Photo of Shelley Rosier

Shelley Rosier

  • 110 Points 100 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Anita Morton

Anita Morton

  • 344 Points 250 badge 2x thumb
me too...it's ridiculous..we need this fixed...i've written twice now and nothing !!!!!!!
Photo of Rav

Rav, Community Manager

  • 63,284 Points 50k badge 2x thumb
Hi Shelley,
There aren't any outages or widespread issues occurring with the service at the moment. When you say its kicking you off after a few seconds, is it when you're working inside the file itself?
What sort of internet connection do you have? It is reasonably fast but more importantly stable? 

I can see that your post was made at 8:20pm last night, is that when you first noticed this occurring?
Photo of Shelley Rosier

Shelley Rosier

  • 110 Points 100 badge 2x thumb
Hi Rav,
It is still happening - disconnecting me when I am working in the file.  I am connected by wifi and don't have any issues working in other applications.  I am going to try moving the router closer to the laptop I am working on to see if that helps.  This is the 3rd night I have had this happening now. 
Photo of Kaitlyn1798

Kaitlyn1798

  • 542 Points 500 badge 2x thumb
Its has started to do it to me this morning, 

I am trying to complete payroll ?
Photo of Anita Morton

Anita Morton

  • 344 Points 250 badge 2x thumb
It was suggested to me to clear cookies and browser history which I have done and it still happens !!

This conversation is no longer open for comments or replies.