I need to delete the STP app account and start again - help!

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  • Updated 8 months ago
I have just set up employee to do first payroll and have put amounts of today's pay in the set up process, so showing as YTD...so if I do the payroll it will show double. I've tried deleting the app and reinstalling, but all the data remains there. I've seen in earlier posts that Admin are able to help by deleting the ABN attached to an app so people can start again. Hoping someone is around that can assist please! ABN is 44332932319
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Debra Krause

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Posted 10 months ago

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Rav, Community Manager

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Hi Debra,
Because you haven't sent any submissions yet, I'm able to delete the ABN registration so you can start again. I've done that now so all you need to do is logout of the app and log back in. The app will take you through setup again and you'll need to register the new Software ID in the app with the ATO.
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Clarissa Lark

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Hi Rav, I did a test on my uncles abn - can you please delete account for me ABN is 46991325147 ?
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Rav, Community Manager

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Hi Clarissa,
I've deleted the ABN registration now. I've left the app account intact so you can still use the same email address & password to login in future if you need to.
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Clarissa Lark

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Thankyou
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Clarissa Lark

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Hi Rav, can you please reset the email and password on this account ABN is 46 991 325 147 to Email tanbox1962@gmail.com and a generic password we can login with and change ?
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Debra Krause

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Fantastic! Thank you so much Rav, much appreciated :-)