I recently signed up for the hosted service. I can't login to the system though, it says my userid is invalid.

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  • Updated 4 months ago
  • Answered
What is my userid?
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Neville Ford

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Posted 4 months ago

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Rav, Community Manager

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Hi there Neville,
Can you let us know how and when you signed up for Hosted? Did you have a chat with a team member or did you purchase it online? Unfortunately, I couldn't find any subscription for Hosted under your existing account so just want to clarify.
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Neville Ford

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Hi Rav, I signed up for Reckon One on 27th May.  I got a confirming email, but nothing else. I've just tried it again and it worked.  Must have been doing something wrong.
Thanks for your help.