I would like to terminate my monthly subscription

Mildred Sells
Mildred Sells Member Posts: 1
edited January 2020 in Accounts Hosted
I dont wish to continue using the software and would like to terminate my subscription.  Cant figure out how to do this online.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited April 2018
    Hi Mildred,

    There's info on how to deactivate your Reckon One services here -


    https://www.youtube.com/watch?v=zWpNOhFwmgM


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited April 2018
    Apologies, I just noticed this conversation is tagged as Reckon Accounts Hosted. If you wish to cancel a Hosted subscription, please give us a call at 1300 756 663 (AU) or 0508 444 999 (NZ) and we'll get that sorted for you.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lubega Robert
    Lubega Robert Member Posts: 1
    edited April 2019
    Hi, i would like to terminate my monthly subscription but can not. The phone number assigned to call on is not being picked.
    Is this a trick to force us into something we donot want to continue being part of? 
    OR why aren't they picking our calls?


  • Vicki W
    Vicki W Member Posts: 1
    edited June 2019
    And they won't answer that number.  I don't know what that cost for me to sit on hold!!
  • Bahram Rezaei
    Bahram Rezaei Member Posts: 1
    edited June 2019
    I want to cancel a new subscriptions , After Staying on line for hour , Noone Pickup. This company is really cheating 
  • Promotional Gears
    Promotional Gears Member Posts: 1
    edited July 2019
    Hi Reckon
    I have just want to see how your payroll work and after I enter my credit card, I just realize that the application is not suit me. I been look for where I can 
    1- cancel my 30 trial and my future subscription - BUT NO WHERE that i can cancel 
    2- I can not remove my credit card
    3- I called the number 1300 756 663 BOTH of you department SALE & SUPPORT are NO ACCEPTING INCOME CALL 
    Do you give your customer a choice? or just trapped your customer to use your app and pay for it. 
    I would love to see the instruction on the customer portal , where the Billing there SHOULD BE A BUTTON TO UNSUBSCRIBED 
    please response to this post asap. Thanks
  • Donghun Yang
    Donghun Yang Member Posts: 1
    edited July 2019
    Hi Reckon
    Here we have all the same problem. 
    I want to cancel a new subscription. But there's no contact email and the contact number I found from google was only automated answering machine, no pick up no leave a voice message function or no call back service. 

    I have just want to see how your payroll work and after I enter my credit card, I just realize that the application is not suit me. I been look for where I can 
    1- cancel my 30 trial and my future subscription - BUT NO WHERE that i can cancel 
    2- I can not remove my credit card
    3- I called the number 1300 756 663 BOTH of you department SALE & SUPPORT are NO ACCEPTING INCOME CALL 
    Do you give your customer a choice? or just trapped your customer to use your app and pay for it. 
    I would love to see the instruction on the customer portal , where the Billing there SHOULD BE A BUTTON TO UNSUBSCRIBED 
    please response to this post asap. Thanks
  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,039 Reckon Staff

    Sales and customer service

    1800 732 566

    Mon – Fri: 8.30am – 6pm

    Reckon Accounts Hosted, Reckon Accounts, Reckon Personal, Payroll Premier & general enquiries.


    1300 756 663

    Mon – Fri: 9am – 6pm

    Reckon One, Reckon One Payroll & Reckon Cloud POS