I would like to terminate my monthly subscription

  • 2
  • Question
  • Updated 1 month ago
  • Answered
I dont wish to continue using the software and would like to terminate my subscription.  Cant figure out how to do this online.
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Mildred Sells

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  • frustrated

Posted 1 year ago

  • 2
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Rav, Community Manager

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Hi Mildred,

There's info on how to deactivate your Reckon One services here -

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Rav, Community Manager

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Apologies, I just noticed this conversation is tagged as Reckon Accounts Hosted. If you wish to cancel a Hosted subscription, please give us a call at 1300 756 663 (AU) or 0508 444 999 (NZ) and we'll get that sorted for you.
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Lubega Robert

  • 60 Points
Hi, i would like to terminate my monthly subscription but can not. The phone number assigned to call on is not being picked.
Is this a trick to force us into something we donot want to continue being part of? 
OR why aren`t they picking our calls?


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Vicki W

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And they won't answer that number.  I don't know what that cost for me to sit on hold!!
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Bahram Rezaei

  • 0 Points
I want to cancel a new subscriptions , After Staying on line for hour , Noone Pickup. This company is really cheating 
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Promotional Gears

  • 60 Points
Hi Reckon
I have just want to see how your payroll work and after I enter my credit card, I just realize that the application is not suit me. I been look for where I can 
1- cancel my 30 trial and my future subscription - BUT NO WHERE that i can cancel 
2- I can not remove my credit card
3- I called the number 1300 756 663 BOTH of you department SALE & SUPPORT are NO ACCEPTING INCOME CALL 
Do you give your customer a choice? or just trapped your customer to use your app and pay for it. 
I would love to see the instruction on the customer portal , where the Billing there SHOULD BE A BUTTON TO UNSUBSCRIBED 
please response to this post asap. Thanks
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Donghun Yang

  • 62 Points
Hi Reckon
Here we have all the same problem. 
I want to cancel a new subscription. But there's no contact email and the contact number I found from google was only automated answering machine, no pick up no leave a voice message function or no call back service. 

I have just want to see how your payroll work and after I enter my credit card, I just realize that the application is not suit me. I been look for where I can 
1- cancel my 30 trial and my future subscription - BUT NO WHERE that i can cancel 
2- I can not remove my credit card
3- I called the number 1300 756 663 BOTH of you department SALE & SUPPORT are NO ACCEPTING INCOME CALL 
Do you give your customer a choice? or just trapped your customer to use your app and pay for it. 
I would love to see the instruction on the customer portal , where the Billing there SHOULD BE A BUTTON TO UNSUBSCRIBED 
please response to this post asap. Thanks