I have loaded Reckon Accounts Plus on new computer,completed the activation,now I can seem to restore my company file. Any suggestions pls

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  • Updated 6 years ago
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I have loaded Reckon Accounts Plus onto a new computer, have opened a trail company file, completed the activation, now I can seem to restore my company file. Any suggestions pls
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Di Broad

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Posted 6 years ago

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John G, Information Support Analyst

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Hello Di,

Welcome to the Reckon Community.

I suggest you copy your backup onto your desktop and restore it from there.

If you still have problems please take a screenshot of the error and let us know.  

Hope this gets you up and running.  


regards,
John


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Di Broad

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I did that John, and I keep getting the error message "you cannot open this company file because the file was created using a new version of QB" its the same version Reckon Accounts 2013

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John G, Information Support Analyst

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Hello Di,

It sounds like you need to install the Tax Table Update 2013.

You can get a copy from our download centre:
http://home.reckon.com.au/support/Home/Downloads/UpdatesServicePacks.aspx

Let me know how it goes.

regards,
John