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I have Account Premier 2015. I paid the full fee to purchase and as such I own the program. Why is it if I choose not to upgrade to latest version that Reckon will lock my data files to "read only" ?
I own this copy of the program so how do you believe that you still can control my business ?
Not happy Jan.
I would appreciate a reply as this is control gone made - It is my program to use as I wish not for you to have control over.
Await your response.
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130 Points
Posted 3 years ago
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5,972 Points
I have never had the files locked, I used to upgrade only every 3 years or so in the past and the files have never been locked.
Rav, Community Manager
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91,522 Points
I think there might be some confusion around your licence, you have purchased Reckon Accounts Premier 2 user annual licence rather than an outright licence. This allows you to utilise the program for 12 months and includes the benefits of upgrades released in that time and access to live technical support.
If you would rather be on the full version model, as you are an existing customer you can purchase the upgrade which will allow you to use the program indefinitely.
Just a note regarding full versions, these are not perpetual licences, they are active for 3 years which at the cessation of the licence period, we are currently renewing.
Hope that helps, if you have any questions please let me know
Cheers
Rav
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228 Points
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228 Points
Rav, Community Manager
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91,522 Points
Thanks
Rav
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130 Points
Yes I did purchase the annual licence. As such I see that this should provide me with program updates for a period of 12 months. If I choose not to renew at the end of the 12 months then this should not stop me from being able to use the program - It should only stop me from receiving any updates to the program. Basically by the way this operates I purchase the program but I will never own it. This is becoming the way of the technological world now.
I feel that we are held over a barrel as we pay to purchase the item - fair enough, But if I decide to not renew I still own the copy of program but cannot use it. If I own it why carn't I use it ?????
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5,972 Points
If you wish to continue using the program beyond 12 months then you will need to buy the full version which will allow ongoing use after 12 months.
Gerry Winter, Accredited Partner
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2,980 Points
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228 Points
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5,972 Points
Not happy that Reckon have not replied to my email Rav suggested I send to him.
Happy to sign off forever now on this forum and the program. Adios!!
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664 Points
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5,972 Points
~ 23/5 12:51pm Moderator post edit: Email address removed at request.
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