I'm having problems with Payroll Premier 2015/16.... keeps losing information.

Ros McCool
Ros McCool Member Posts: 7
edited August 2016 in Payroll Premier
I'm having problems with Payroll Premier 2015/16.... keeps losing information. The last employee on my list is now showing last paid date at 16/10/15 instead of 23/10/15. I noticed this yesterday when going to add a new employee so restored from the 16/10/15 backup and redid the pay run. Added  the new employee for this week's pay run and all seemed fine. Logged in today to change bank account details for an existing employee and found that the new employee has disappeared and the the last paid date for the last employee on the list has reverted to 16/10/15. GGRRR wasting much time and feeling very frustrated. Has anyone else experienced this and if so do you have a solution? Thanks. Ros

Comments

  • Babi
    Babi Alumni Posts: 75
    edited June 2016
    Hi Ros,

    Thank you for the post!

     It could be that the employee was disabled so that pay did not go through. So you can check that, ( click on pay run> right click on that employee and see what is active, enable or Disable?

    Otherwise  it could be that particular pay, can try recreating or try from last back up.

    If the problem persists, please feel free to  let me know.


     Regards,

     Babi