I'm having trouble updating to the new Accounts hosted 2017 R2, I get through the back up and then when it comes to the part where is says it's going to traform the company file to the new version it comes up with a message that says "lost connection with the company file"and then gives an option to abort or more info. I was on the phone to tech support for three hours but they are saying that it is the company file and its corrupted and that i should contact the data team to get the filed recovered which is a pay service, I cant' see that this is correct as ive still got my backup copy which i can still open and use on Hosted 2016?? I need the 2017 up and running as i have to do payroll asap with the new tax tables.