im using reckon hosted and its now stuck whilst trying to email remittance advices. how can i stop t

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peter hanham
peter hanham Member Posts: 3 ✭
edited January 2018 in Accounts Hosted
system is stalled emailing remittance advices. what id the best way to stop the process or what? i dont know

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  • Shakir
    Shakir Alumni Posts: 54 ✭
    edited January 2018
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    Hi Peter, thanks for reaching out to us.

    This happens because an email window is open in the background, by pressing Alt+PageUP that window would come up and you can continue sending emails.

    Please follow below mentioned steps to log off the session if the screen is stuck.
    • Go to the login page > Enter your user name and password.
    • Click on Control panel > Under system maintenance at the bottom > Click on logoff remote session.
    • In the next page click on logoff session.
    Hope it helps.

    Regards
    Shakir

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