Import Bank Data Error Reckon Accounts Premier 2016

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  • Updated 7 months ago
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I have signed up for bank feeds and have had the relevant account approved. I have then tried to import bank data in quickbooks and receive the following error "The underlying connection was closed. Could not establish trust relationship for the ssl/tls secure content.
Could you please advise what might be wrong.
Thanks.
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philip meyer

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Posted 7 months ago

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Rav, Community Manager

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Hi Philip,
I've referred this one to our BankData team and they'll be in touch with you directly this morning.

Thanks
Rav
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Linda Putland, Accredited Partner

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Hi there - I had this problem a couple of weeks ago and I can confirm what the issue is... you will need to upgrade to 2017 to resolve this problem - its to do with the version of SSL/TLS that is used in the bank data import in the 2016 version of Reckon Accounts - the Bank Data system has I believe closed off that old version and the 2017 Reckon Accounts is using the newer version so all works fine - once we worked out this was my problem with the bank data, it all made sense as I had a client whose ecommerce integration app just stopped working all of a sudden and it turned out to be the same thing - BigCommerce turned off the old SSL/TLS version and I had to update the integration app to get it going again... so as soon as you upgrade to 2017, it will all work just fine like magic.. :)
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philip meyer

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Thanks for that.
I have now updated to 2017 version. I have then tried to import last 3 months of data however I only receive one transaction download. I have set the dates for last 3 months, I have tried for one month at a time however only get one transaction and know that there are at least 50 transactions available. I have setup bank feeds for 100 transactions.

Any ideas?

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Linda Putland, Accredited Partner

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Hi Philip - I think you will find that you can only import transactions from the date that your Bank Data is approved/setup - you cant backdate/pull transactions from before that start date...  so you will have to manually enter those - have another go at downloading in a couple of days and you should find its all good.  Cheers Linda
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philip meyer

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thanks. I thought that might be the case.