Import data from Bendigo Bank

Bob Hale_9286332
Bob Hale_9286332 Member Posts: 45
edited January 2020 in Reckon One
It takes about a week to get transactions from Bendigo Bank.
Ie today I got transactions across up to 4th October but no more.
Why is there such a delay and can I do anything?

Comments

  • Lyn_9367930
    Lyn_9367930 Member Posts: 7
    edited October 2018
    I am having the same problem with the same bank. I have unlinked the bank connection and relinked but all that happened was for the last month reloaded.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited October 2018
    Hi Bob & Lyn,

    Lets start with the basics first,

    Are there transactions available left in your BankData plan? 

    Secondly, have a look at your bank statement and determine if your transactions after the last download are pending transactions or posted transactions. BankData will only pick up posted transactions so any pending transactions will need to be processed by your bank first, this applies to both bank accounts and credit cards.

    Lastly, try refreshing your BankData connection by reentering your bank credentials, this may force any outstanding transactions to come through.


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  • Bob Hale_9286332
    Bob Hale_9286332 Member Posts: 45
    edited October 2018
    Thanks for the reply Rav.

    1. Reckon says:
    218 transactions left on your plan

    2. On one account Reckon imported up to 4th October. There are posted transactions on 5th, 8th, 10th and 11th.

    3. I have done this several times in the past. It does bring all transactions over but also brings over transactions from a month or so in the past, so I spend ages deleting the duplicates.
    And it only works for a week or so, then it stops again.