IMPORTANT information for STP submissions made between 1 - 7 January 2019

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  • Updated 8 months ago
Hi everyone,

It has come to our attention that Single Touch Payroll submissions made from Reckon GovConnect between 12:00AM (AEDT) 1 January 2019 and 3:00PM (AEDT) 7 January 2019 have remained in a looped 'Pending' state and such, the respective data has not been transferred to the ATO.

To ensure data integrity and lower the risk of any adverse changes to the database, we will be reverting the affected STP pay events back to 'Draft' status allowing you to submit them again. 
You DO NOT need to go through the export/upload STP data process, just submit in Reckon GovConnect as normal. This only affects pay events submitted through Reckon GovConnect during the time period listed above.

We have already taken steps in order to ensure this does not occur in future however I fully appreciate this is a hassle and sincerely apologise for the inconvenience this may cause.

If you have any questions around any of the above, please let us know.
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Rav, Community Manager

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Posted 9 months ago

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Lynne Frew

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Is this happening at the moment? Because I can't seem to access our portal. I keep getting a "401 unauthorised" message.
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Andrea White

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All of my STP submissions since the 30th October 2019 are still showing as "Pending". What do I do?
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Rav, Community Manager

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Hi Andrea,
Check out the link in my reply a few posts further up, it will list what you need to do and how the status messages work.
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Andrea White

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I have already done that. I opened each one and it stayed as pending. Previously it has changed status but not since the 30th October.
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Rav, Community Manager

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What is the ATO status message displayed inside one of these pending pay events? It will be listed at the top of the page after clicking 'Detail' on the respective pay event.
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Andrea White

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ATO Status - Pending
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Garry Joy

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Hi Rav
When i went into the portal to confirm a pay lodgement i was told the MFA was not working. So i set up a new MFA but it seems to have wiped my history, Garry
Pay lodgenebt history that is

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Rav, Community Manager

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That sounds really strange.
It's still the same Reckon Portal account being used, correct? Try doing a hard refresh by pressing Ctrl & F5.

Failing that, can you step me through the process you went through when you say you've set up a new MFA after the existing one failed.

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