IMPORTANT NOTICE: Reckon Tools Online Backup will be decommissioned from 22 February 2019

Rav
Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
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IMPORTANT NOTICE: Reckon Tools Online Backup will be decommissioned from 22 February 2019

Hi everyone,

Please be aware the Reckon Tools Online Backup add-on will be decommissioned from 22 February 2019*. After this time all backup data stored within the Online Backup manager will be inaccessible.

There are numerous cloud storage solutions that you can use to store documentation offsite such as Microsoft OneDrive, Google Drive and Dropbox.

Download your data
You may be required to keep records of your financial data. If there is information stored solely in Reckon Online Backup that you are required to keep, you will need to login to Reckon Tools Online Backup and click each file name you want to keep to download a copy to your local PC.

Reckon Accounts Hosted
Have you considered moving to our Accounts Hosted cloud solution? Switching to Accounts Hosted is easy. Upload your existing Reckon Accounts file to Reckon Accounts Hosted and you'll be up and running in no time! 

If you have any queries, please don't hesitate to call our technical support team on 1300 867 031 or email us.



*T&Cs: If your paid Reckon Tools subscription expires after the aforementioned date, we will process a pro-rata refund when the product is decommissioned.


ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51
    edited January 2019
    Hi Rav, thanks for informing. About this, is this the Reckon Accounts Hosted Ed > Save or Backup and then use the Toolbox as shown in the two (2) screenshots below?

    imageimage

    As we need to know if that we'll be affected; then we have to change our backup scheme.


    ~ 24/1 Moderator edit: Formatting
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited January 2019
    Hi Jeffrey,
    No, this does not affect Reckon Accounts Hosted in any way.
    Reckon Tools Online Backup is a separate add-on service for Reckon Accounts (Desktop) users to store local backups in the cloud.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51
    edited February 2019
    Thanks Rav. Happy to know. L'Chaim!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2019


    Hi everyone, just a quick reminder that Reckon Tools Online Backup will no longer be available from Friday this week.

    If you have data stored solely in Reckon Tools Online Backup that you are required to keep, please login HERE and download your files to your local PC.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2019


    Hi folks,
    The closure of Reckon Tools Online Backup is tomorrow.
    If you use this service and want to save a copy of your data please ensure you do so before tomorrow (Friday, Feb 22).


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Denice Weaver
    Denice Weaver Member Posts: 6
    edited February 2019
    Not impressed. I just paid for a year in November and never even received an email notification (or text etc) that you were cancelling this service. I didn't even get a chance to retrieve my data!!!