In Reckon hosted my invoices are printing without the top section on the paper.

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Catherine_7087998
Catherine_7087998 Member Posts: 9 ✭
edited April 2020 in Accounts Hosted

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  • Shannon Sciuto
    Shannon Sciuto Member Posts: 98 ✭
    edited February 2018
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    Me too!! I thought it was just me!! 
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    Hi Ladies

    which version 2014 or 2014?

    Have you checked the template to make sure it hasn't defaulted back to the default reckon one when you upgraded or to another one that isn't customised.

    Have you checked that you logo etc is still in images file?

    If you customised the default template in 2014 when  you upraded it would have reset it to the default template in 2015 without your changes.

    To customise your own template make a copy of the default one then customise that and name it, this way it will never change with an upgrade
  • Catherine_7087998
    Catherine_7087998 Member Posts: 9 ✭
    edited October 2015
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    I have deleted all but my named templates.  It prints the invoice, the top part doesn't get printed even though the bottom of the letters appear on the invoice.
    I am using 2015. Everything appears as it should when checking the templates.
  • Shannon Sciuto
    Shannon Sciuto Member Posts: 98 ✭
    edited February 2018
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    I'm using 2015R2. The template and even the pdf preview are correct just the printer. Only happens with reckon - printing anything else from a browser works just fine. I've still got to run some tests to see if it is a problem with the browser/printer/operating system. But interesting that someone else is having that problem too :)
  • Catherine_7087998
    Catherine_7087998 Member Posts: 9 ✭
    edited October 2015
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    Mine is the same Shannon. I dont know what else to check though.  It appears everything else is fine. Good luck.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Guys, which browser are you using? Does the same thing happen with other browsers?
  • Catherine_7087998
    Catherine_7087998 Member Posts: 9 ✭
    edited October 2015
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    This problem is still happening and now I have noticed that reports are being cut off as wel.  It cuts off the heading telling me which report it is.  I would appreciate help with this thanks.
    I use Chrome for all my reckon online.
  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Hi Mothercarey,

    Please try to clear your browser history.

    This steps are in another community post.

    Here is a quick guide on how to clear your cache. 


    Internet Explorer
    Click on the gear wheel in the top right corner.
    Click on Safety and then Delete browsing history
    Select Temporary Internet files and website files from the list
    Click on Delete.
    At the bottom of the browser you will be notified when the browser cache has been cleared


    Chrome
    In the top-right corner of Chrome, click the Chrome Menu icon
    Select More tools > Clear browsing data.
    In the dialog that appears, select the checkbox for Browsing History
    at the top select the amount of data that you want to delete - select beginning of time to delete everything.
    Click Clear browsing data.


    Firefox
    Click on the Firefox Menu button in the top right of the screen
    Select Options > Advanced cogwheel > Network tab
    In the Cached Web Content section, click Clear Now. 
    Click OK to complete.


    Safari
    In the Safari menu bar, click the Safari option.
    Select Preferences > Advanced tab.
    At the bottom of the window, select the Show Develop menu in menu bar checkbox.
    Return to the Safari menu bar and click the Develop option.
    Select the Empty Caches link.

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