Inactive Items not able to make active again?

  • 2
  • Problem
  • Updated 7 months ago
  • Solved
Hi, I am having an issue with our item list, I am currently unable to make out inactive items active again - the function seems to be "greyed" out. Thank you :)
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Posted 4 years ago

  • 2
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Lisa Hodson

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Hi Amanda

In Reckon Hosted you can change the status of inactive items to re-establish them but they don't appear on your item list unless you go to "Item" (bottom left) and select "Show inactive items" then select inactive item you wish to make active again, un-tick make inactive box and they should then be visible.

Hope this helps.

Cheers Lisa

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Tony Quinn

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I have the same problem, the above works on most but some items the box to untick is greyed out and the system will not react, have tried in single user as well. Is it possible that the items are to old to re-activate?
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Jay Jay, Employee

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Hi tony, in your item list bottom left click on "item" button and chose resort list. 
follow by verify and rebuild the data file and give it another try. 
hope this helps. 
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Kerry Arch

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I'm having the same issue, where do you verify & rebuild the data file?
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Rav, Community Manager

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Hi Kerry,
You'll find info on how to verify and rebuild your company file here -
How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)
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Kerry Arch

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Thank you very much.  Wish me luck!!