Install Error. Says I have Reckon running but never had Reckon before

Les
Les Member Posts: 34
I am trying to install Reckon Personal Plus 2016 on Windows 10. When I start the install I get a message : Reckon Accounts 2016 Installation---------------------------
You still have previous versions of Reckon Accounts installed. The installation process will now close. Please un-install these previous versions of Reckon Accounts before continuing with this installation.
---------------------------
OK   
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I have never used or installed reckon before so could not have a previous version. I do have Quicken Personal 2002. I have tried in Windows Safe Mode. I have tried stopping my anti virus and still no luck.

Any suggestions?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2017
    Hi Les,

    Welcome to the Community,

    You will need to uninstall the Personal 2002 program prior to installing Personal Plus 2016.

    Full information on our Installation and Upgrade Guide here

    Let me know if you run into any further trouble after this.

    Cheers
    Rav


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