Installation Key Code different combination to what is requested by program

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  • Problem
  • Updated 4 years ago
  • Solved
I have recently purchased a full version of Reckon Accounts Personal Plus 2015. I have decided to upgrade after the trial period had ended. During the installation, it requests the Installation Key which comes in the format of 2 sets of 6 numbers. However, the installation key that has come with the product is 4 sets of numbers (3 sets of 5 and 1 set of 6). How can I install the product when the installation key is completely different to what is being requested?
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Nathan Salter

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Posted 4 years ago

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Kevin Russell, Accredited Partner

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Nate mate, now I feel like an idiot. Where did you get this installation key code? When I look at mine, it has two sets of six characters. Are you sure you have the correct product? If I were you I would delete what you have and download the software again. 
(Edited)
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Nathan Salter

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The product was bought from a shop so not downloaded. The installation key is on the box that the CD came in.
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Chris Appleby

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Hi,

Are you sure you haven't bought Reckon Accounts Premier edition - it has an installation key like that.
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Kevin Russell, Accredited Partner

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It would be on the tax invoice from Reckon
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Nathan Salter

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Chris, I think that's exactly it. I went over it again with a fresh set of eyes this morning. CD has Personal Plus on it but the key has Reckon Accounts Plus written on it. I'm pretty sure they've stuck the wrong key code to the wrong box. I'll contact Reckon on Monday to get it sorted I hope.