Integration Problem
Con_7304454
Member Posts: 17 ✭✭
I have integration with CreataCRM and since this morning's outage, which my Reckon wasn't affected, my integration with CreataCRM was and still is. When I try to sync I receive this message "Error connecting to Reckon Accounts. The file has been authorised however either the login the API is set to use is logged in, or the file is set to single user mode".My file is in multi-user mode. Does anyone know what's going on, or can someone help?
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Comments
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YES , WE HAVE SAME PROBLEM , I THINK WE CANT SYNC TO RAH API SERVER.
HELLO SHANE , OR SIMON CHK THIS URGENTLY, I HAVE GOT USERS CANT SYNC THE INVS
AND I HAVE A VERY IMPORTANT PRESENTATION TOMMOROWCosmic Accounting Group
Accountants and Tax Agents 22397009
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consider the rollback advised:
http://view.hello.reckon.com/?qs=1ac6019f7a5510ed4d645464b274c898bfe712587efec4c0f8b174b424def3658b6...
Gary0 -
missed it Gary , that was helpful , but their timing is not good as usual , hope all is ok there
Cosmic Accounting Group
Accountants and Tax Agents 22397009
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Yeah, I noticed tonight that Reckon have reverted back to the previous version but, it still hasn't made a difference regarding syncing to another program; I'm still receiving the same error message.
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Hi Con,
Apologies for the delay in getting back to you. Can you let me know if these issues are continuing for you now?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Rav, thanks for asking but, nothing yet. I'm phoning Reckon Support as it's end of month and I need this working now.
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Fair enough, let me know how you get on.
I believe this is around re-authorisation and doing so will fix up any issues.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Rav for taking an interest in this issue; just got off the phone with CreataCRM and they've fixed the issue.0
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