Intermittant loading of qif files into Bank Statement Import Screen

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iml iml
iml iml Member Posts: 5 ✭
edited August 2016 in Reckon Accounts (Desktop)
I am importing qif files from Commonwealth Bank by calendar month.  I use the Banking - Import Bank Statement menu option to convert my .qif to a .qbo  I follow the 2 prompts and select my account into which the files are to be imported.  The problem is that sometimes the detail in the From Bank section of the online banking screen states there are 'no transactions recieved'.  This is intermittent as for some other months it all imports correctly.  I have checked the .qif in notepad and the data appears to be there.  I use Reckon Accounting 2013 on Windows 8.  Any ideas on why this is occurring?  Thanks for your help in advance.

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  • Babi
    Babi Alumni Posts: 75 ✭
    edited June 2016
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    Hi Iml Iml,

    Thank you for your query today.

      It is bit hard to confirm what could be the issues causing it as you have informed its an intermittent issues but whenever that happens, I would advice you to try few of these things:
    • Test it twice and see if it works in second time.
    • If it fails, then may be we can try importing to different/new bank account for a test.
    • It could be the location where the file has been saved from the bank online-- If so, we can try changing to different locations, may be local locations and test again.
    • You can also open up RA in admin-- Close RA.Right click on RA icon> Run as Admin> and try again.
    • You could also verify and rebuild data to ensure you have no other files issues.
    • Also please make sure company information, file name and account name has no special characters included ( $,#,@,!...../)  -- If so, please rename and test again.
    So, mostly,it would be associated with either online bank account in Reckon, QIF file itself from bank online, qif file locations or the RA data file itself.

     If it does the same thing, please try the above discussed suggestions and please help us know if any of those instructions has helped you overcome the issues or also please feel to let us know if you need further assistance.

    Kind Regards,

    Babi




  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168 ✭
    edited April 2015
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    Hi there iml iml,

    I have a client that is having the same/similar problem.

    I have been on the phone to Reckon and the customer service officer said ' you cannot re-import transactions'

    so in my customers case; he would import say December, not code all transactions, exit the matching screen, then (for what ever reason ) delete that import, then import the next period, say january, but not complete the cycle, once again delete that import.
    Then he goes back and tries to import the December period again, and Reckon will then say 'no new transactions'

    I tried changing describtions/details in the file but this only helped once.  I tried file name addjustments, different file locations, nothing really helped.

    On another file, I tried importing just december, exiting matching screen, then importing January, transactions imported fine. this worked fine it just added the next lot of transactions to the list to be match.

    cheers
    Angie carlyle


  • iml iml
    iml iml Member Posts: 5 ✭
    edited July 2015
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    Thanks, that is pretty much the process I was going through too, in that I was not completing the import of all transactions for each bank statement in one session.  So now I am matching each and every transaction from the imported bank file and clicking on DONE when finished.  Then importing the next month....so far so good although only done 2 months so far. 

    However I had 6 transactions that I had not matched from Jan and when I tried to import Feb it did not add it to the bottom of the 6 Jan transactions, they just didn't come in at all.  I went back and coded the 6 transactions and then went back to the Online Banking Screen and selected view and then the transactions appeared on the screen to match.....after that.

    I think the DELETE button on the Online Banking Screen is a bit misleading in that it does not delete the imported file to the point that it is gone from memory in the background which is what I was presuming it would do.  Hence then being free to reimport a months transactions.

    Thank you so much your reply has helped a lot - I have changed my process to ensure that I complete an import to the end before moving onto the next month.....fingers crossed I will keep moving in the forward direction...

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