Internal error when trying to email invoices. (MAP) error code 00000000 (0) at line 921 in sendemail

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Katrina_8215128
Katrina_8215128 Member Posts: 4 ✭
edited January 2020 in Reckon Accounts (Desktop)
Updating to Reckon Premier 2016 I am getting an error trying to email invoices. An internal error occurred while preparing your message. It has not been sent. (MAP) error code 00000000 (0) at line 921 in sendemail.cpp) Can anyone help please. I also run Windows 2016 & M/Office (Outlook) 2016? I have clicked on Administrator for both Outlook & Reckon like I was told but still the same problem  

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Welcome to the Community Katrina

    Give this a try -
    Right click the Reckon Accounts Business 2016 program icon > Properties > Security - Edit > Select to highlight your PC user account and tick Full Control under 'Allow'

    image

    This KB article might be helpful for you - http://kb.reckon.com.au/issue_view.asp?ID=5397

    Please let me know how you get on

    Cheers
    Rav
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  • Katrina_8215128
    Katrina_8215128 Member Posts: 4 ✭
    edited January 2020
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    Thank you for getting back to me. I tried to do what you said but it won't allow me to edit the admin at all, in fact I can't edit any of the users etc.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Hi Katrina,

    There may be restrictions imposed at this level by your IT team (if you have one).

    If so, it might be best to have a quick chat with them to make the change or lift any restrictions temporarily.
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  • Katrina_8215128
    Katrina_8215128 Member Posts: 4 ✭
    edited May 2016
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    Hi Rav,
    I ended up calling in an IT guy to repair it as I am the Admin & for some reason locked me out.
    He has partially fixed the 921 error so at least I can send invoices with some minor problem.
    The error that pops up now when trying to send invoices & statements is:
    "A programme is trying to send an email message on your behalf. If this is unexpected click Deny & verify your anti-virus software is up to date & so on...."
    Click Allow, Deny or Help.
    As my software is up to date I click Allow, if I press Deny, 921 comes up, message not sent??.

    It is painful, as it is not fluent like it use to be before the updates, I send a lot of invoices & statements each day.
    Hopefully the next update it will rectify itself!!!! 


  • brian_7664759
    brian_7664759 Member Posts: 50 ✭
    edited April 2017
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    I am experiencing the same problem. I have done all the above and everything Reckon have suggested, except deleting both Outlook and Reckon accounts and reloading them - which I think is just a desperate attempt and a guess. Did you get your problem fixed and if so, how?
  • Katrina_8215128
    Katrina_8215128 Member Posts: 4 ✭
    edited April 2017
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    Hi Brian,
    I did get it rectified, it took about 4-5wks after complaining to Reckon a number of times. I tried reloading Reckon twice but didn't help, called in computer techs , they couldn't fix it. Reckon finally did something in the background & uploaded it. I would suggest going straight to management with Reckon & go from there. Don't deal with the guys when you first ring, they just follow a text book & that's all they can do. It was a real headache!!! good luck.

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