Invalid licence message after upgrading to Reckon Accounts 2017

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  • Updated 3 years ago
I've just upgraded to Reckon Accounts 2017 from 2016 by first uninstalling the previous version. When I started the application I get an error dialog saying "Reckon Accounts is unable to find a valid licence key...". I entered the licence key that came with my upgrade.

Could the licence file be corrupted?


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Craig Caulfield

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Posted 3 years ago

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Reckon FAQs, Employee

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Hi Craig,

Welcome to the Reckon Community.

Move your datafile (.qdf) with all its ancillary files (.qph, hcx, idx, etc) to the Public folder. (C:\Users\Public\Documents) and try again.

Best way is to create a backup with the Backup data to compressed archive (.rkn) file option selected.  Then restore it to the new folder.  


regards,
John