invalid online payee information message box "stuck"

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Unable to remove this message box & can't even exit the program!
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  • 70 Points

Posted 5 years ago

  • 1
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Mirko, Alum

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Hey JG, welcome to the Community. Which version of Reckon Accounts are you using? Do you have a screenshot or specific error code you are experiencing? With this info I'll be able to pass this onto one of our tech support members to investigate. Thanks, Mirko
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Natasha Charing

  • 60 Points
I am having the same issue - see screen shot...I can't exit out of this pop-up and I've tried the alt-pageup and page down thing...
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John G, Information Support Analyst

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Welcome to the Reckon Community Natasha.

Its sound like your Supplier record has developed a corruption.  Please do the following:
  1. Create a fresh backup of your company file.
  2. Rename this Supplier with another name like Renamed - right-click supplier > Edit Supplier and change Supplier Name field.
  3. Create a new Supplier Record in the original name
  4. Rename the old Supplier back to the original name
  5. When asked to merge, answer YES.
Please try your function again.