Invoice Logo Image Quality

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Hi all,

I am having trouble getting our logo to display clearly on our invoices in Reckon One. I am uploading to the recommended specs (470px by 124px at 300dpi), however when Reckon generates the PDF the logo looks terrible. I have tried different file types but it makes little difference. When selecting to either "Print" or "Send via Email", a PDF is generated but to me it seems that the original image is being further processed and resolution reduced.

Is there a way around this?

As we email 99% of our invoices it would be great if our logo appeared as it should.

Cheers
Matt
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Matt McEwen

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  • frustrated.

Posted 10 months ago

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Leah Sullivan

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I would like to know also. It really does look unprofessional.
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Rav, Community Manager

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Hi guys,
Are you able to attach a screenshot of the logo image after the PDF is generated?
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Matt McEwen

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Hi Rav,

Here is the 300dpi logo file before uploading to Reckon followed by a screenshot of how it displays on the PDF invoice. The colours also seem to be affected and appear dulled down compared with the original. Because customers open the invoices in a PDF viewer (Adobe Acrobat, Apple Preview etc), the logo should really be able to hold it's resolution for zoom levels higher than 100% like the text, which remains crisp and clear. Hoping there is an easy workaround or maybe something can be tweaked at your end to stop uploaded images from being compressed.

Cheers
Matt

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Matt McEwen

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Here is another but slightly zoomed in...
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Leah Sullivan

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As for colours it will depend if it is a CMYK or RGB file uploaded. If a CMYK file is used it will be duller. Suitable for printing but for digital .png or .jpg in RGB is best as screens are outputted in RGB. Still there is a problem with the quality. The program should not need to compress the uploaded file as it is not a large image size anyway.
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Rav, Community Manager

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Thanks for getting back to me guys,

Just had a chat with a member of the Reckon One team about this thread. Just a couple of questions, are you both resizing the image yourselves (outside of Reckon One) before uploading to Reckon One itself? Or are you allowing Reckon One to resize the image?

Also, if you are resizing the images to Reckon One's accepted dimensions, can you please print these outside of Reckon One and let me know if the image quality is the same as the examples from the invoices generated through Reckon One above? ie. pixelated
(Edited)
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Leah Sullivan

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Yes. Starting with a vector image in Corel. Exporting it out to the Reckons Specs. At 300dpi is it very low quality. At the same size but exporting at 1200dpi still low quality but an improvement. Also the logo area is too big in my opinion so I use a white box and insert my logo in smaller and to sit more so to left hand side.
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Matt McEwen

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Hey Rav,

I have tried both methods - i.e. resizing externally to the recommended dimensions vs uploading a larger image and letting Reckon resize the image; there is no noticeable improvement either way and both display and print in lesser quality than the original and appear pixelated/blurry.

Leah:
The program should not need to compress the uploaded file as it is not a large image size anyway.
I fully agree. I feel though that the 300dpi image is being compressed down to something else (72dpi perhaps) - similar to how Adobe Acrobat Pro or Distiller would in order to try and reduce file size. In those programs a simple settings tweak will solve the problem - hopefully it's also that simple here.

Cheers
Matt
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Leah Sullivan

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That was my guess also. It is downsampling it to web viewing dpi. Which makes sense but is not suitable for print. 
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Matt McEwen

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Hi Rav,

Have you had any luck with this one?

Thanks
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Rav, Community Manager

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Hey guys, sorry for the delay.
Let me go back to the Reckon One team on this and come back to you both.
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Edward Taylor

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I am having the same issue guys and it looks terribly unprofessional.

Ex graphic designer here and the images are definitely being downsampled beyond the stated requirements which should simply utilise the image as is if it is within the stated bounds.

When the image is supplied either as a higher resolution image in 470x125 aspect ratio (ie 300DPI print ready image) or an actual 470x125 image it is being downsampled or upscaled horribly for print.

Crisp original (right) versus dodgy downsampled (left) at same scale.

Please resolve.
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Matt McEwen

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Agree Edward.

Our business has just gone through a rebrand and there is no way we can use Reckon One-generated invoices with the current logo quality. To get around this I have made up my own invoice template in Apple Pages and am manually entering everything from Reckon. Painfully slow and ridiculous to have do in 2018, but I'd rather that than have to send out a blurry logo.

Rav, do you have any further updates on this? It should be a simple code fix.
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Leah Sullivan

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Yes there ,has been no solution to this and as a graphic designer sending mine out it is terribly embarrassing 
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Leah Sullivan

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My last posts are above also under Leah Sullivan Not sure why but my profile has changed to Lush Graphix.
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Rav, Community Manager

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Hi folks,

Just wanting to get back to you all on this one, I've spoken to our Reckon One team about it again this morning and we're going to organise a dev to take a closer look into the points that you've raised here.

Edward Taylor - in regard to the images you've posted above, can you please post the original of the 'crisp' 470 x 125 logo file (only) so I can take that example back.
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Edward Taylor

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Rav,

are you seriously advising business customers to send out blurry logos on invoices for an undefined length of time in future?

This is a couple of minute code change for any competent programmer to resolve. Not something that requires rebuilding your invoice system.

For a company with Reckons profile to be unable to resolve a critical presentation issue on invoices that you have been aware of in excess of two months is incredibly unprofessional.

Additionally, it makes me very concerned about little details like "is my tax being calculated correctly" if your programmers cant fix something simple like a low resolution cap on an invoice logo.

Who / Where should I be sending a formal complaint to in order to get this addressed promptly? I will make sure to reference the threads full of comments surrounding this issue and will endevaour to include statements from others who have flagged this and been brushed off.
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Matt McEwen

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Sorry Rav, but your latest response sealed the deal for us on this.

We will be switching to Xero.
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Edward Taylor

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Sorry to hear that Matt, Xero is an expensive choice to get a decent feature set out of.

I meant to reply to this sooner but have been taking a few days to calm myself after the community manager blew off threads full of concerns about invoice presentation standards.
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Matt McEwen

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I agree Edward - Xero is certainly a lot dearer, but for the quality it offers coupled with good integration with Shopify and PayPal (which we rely on), for a number of reasons we feel it is worth the switch. Of course we were hoping that Reckon One would work out for us long term, however I can't say I have been that impressed with its usability overall. This logo situation has pushed us over the line.

All the best, hope you get this resolved!
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Edward Taylor

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Thanks... going to need it by the looks.

I suspect we might be struggling to find a competent programmer in the Reckon development team if sorting out a logo resolution error requires rebuilding the invoice system...
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Leah Sullivan

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That's not good news.... It is not just the logo issue that concerns me. The Customer field on the invoice does not line up to be visible in the envelop window when sending invoices out. Are you sure this just can't be contracted out to someone outside of Reckon to fix these issues? There has been other small glitches also so it would be great if these could be addressed sooner rather than later so we can make sure our invoicing looks professional.... Surely.
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NewUser

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Appearance is everything for a small business growing, what is Reckon doing about this?
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JB1

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I'm within my 30 day trial and considering switching from an old offline MYOB package to Reckon One - and this blurry logo thing is a deal breaker. My old MYOB prints invoices crisply - text and logo. What is the likelihood of this problem being fixed in Reckon One? If Reckon can't fix this minor but important thing quickly what else is wrong with the product that's not getting fixed?
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Edward Taylor

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For clarity: All logo graphics in the software when output still downsample to 470x125 which remains unsuitable for "ideal" printing conditions. I cannot help but think that they have changed and improved it slightly at some point since this was raised though, I believe by reducing the physical print area size this logo is displayed over.

For any business with fine detail in their logo, I'd say don't bother, results will be borderline unreadable due to a lack of fidelity.

BAHAHAHA. tried to upload an example image of the quality difference to this site and IT ALSO WAS DOWNSAMPLED (as below) - image downsized to 470px wide again despite original being much larger. Now we seem to be getting down to the root cause of why they won't / can't fix this, they have a common image sizing method across their entire web presence.


ORIGINAL
https://imgur.com/a/H8tAr4d

They simply take the logo file you provide and scale it to match the physical print area and lets you as a customer decide on the file size / transmission quality trade off.

Reckon thinks you are stupid and just down samples your logo so far that the only viable thing is to remove fine detail, then enlarges that blurry down sampled logo over a massive print area.



Official Reckon response
"nah - wait until we are rebuilding our invoicing system again"



As far as what else is wrong with the product, probably a lot. But its cheap and lets me do the simple things I want. Not sure I would be game to trust it with much beyond my one man operation.


You'll notice that our good friend community manager "Rav" from above hasn't come back to address this fairly critical presentation issue in the time it has been open either.


Hope this helps inform your decision JB1.
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JB1

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Thanks Edward. You have done a lot to explain this to everyone including Reckon. I have a graphic design background so I understand pixels. In this case Reckon is not allowing enough of them!! I have no experience with the other online packages so I can't compare - but why are they so damn expensive? Ongoing costs too. At least Reckon might be trying to answer that call - and for that I give Reckon credit - and another chance to fix this small but irritating problem.
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Edward Taylor

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As with most things like this, the other companies charge it because they know they can get away with it. Books aren't something you want borked around with for any non trivial business and most businesses look at even $1200 a year in software as acceptable expense. It just disappears into the larger IT / licensing budget.
I proceeded with Reckon largely because I had previous experience with their standalone desktop packages in historic partnership with Intuit which are leaps and bounds more advanced than the current cloud offerings. If I had my time over I would probably be rolling back out one of these and getting third party tax / leave tables to bring the accounting in line with current requirements.
Maybe next financial year ;)
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Lenae Marks

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Hi guys, 
Has this logo issue been resolved. I am new to Reckon (am a Xero user for work) and trialling Reckon as a cheaper option for personal business. I am having the same issue with my logo being blurry and it looks very unprofessional. 

Reckon is there any progress here?

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