Invoice pdfs not received by email recipient.

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  • Updated 5 months ago
I am having complaints from my clients over the last two months that they are not receiving the pdf attachments of invoices witht he emails. I have not upgraded windows or made any other change. Is this my system or theirs? any ideas on how to correct this?
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Sally Telfer

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Posted 4 years ago

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Rav, Community Manager

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Hi there Sally,
Does this issue seem to be occurring on all outbound emails with an attachment or just a select few?

Also, are the emails themselves, being received successfully? ie. Is it just the attachment that is missing?
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A Balancing Act, Accredited Partner

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I went into preferences and set all emails to bcc myself (and I have a rule set up in my emails so they all go into one folder and I can check whenever I want to).  If you're getting them, then so are the clients, they probably just aren't checking their junk mail folder.
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Gary Duggan

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I'm doing the same strategy. ..great minds think alike....lol
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John G, Information Support Analyst

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Hi Sally,

If your clients are getting a winmail.dat file rather than the PDF attachement, this article will be of interest to you.

regards,
John
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Data Rec, Employee

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