invoice sent from Reckon with Intuit reference

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  • Updated 2 years ago
We send invoices from Reckon Hosted regularly however there are a couple of issues that I need assistance with . 
1. The PDF reference says "  Intuit.QBOB_internal.pdf 
and 
2. In respect of the Email sent from Reckon - the "From"  address is accountshosted@reckon.com is this an issue with our set up or is this the norm? 
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Katherine Smith

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Posted 3 years ago

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Rav, Community Manager

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Hi Katherine,

Is that the name of the invoice that appears on the outbound email?
Does that occur on every invoice that you send from Hosted and when did it first start appearing in that way?

For your second point, check out this KB for more info on the current email process in Reckon Accounts Hosted -
Customers receiving emails from accountshosted@reckon.comand not from my email address
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Katherine Smith

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I think for quite a while - I do not usually receive many invoices from myself adn they are pretty insignificant . customers have not reported but they may not care. I do !!
Do you need a screen shot . I cannot seem to upload. 

thanks for the second answer. 
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Katherine Smith

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please provide the Support number.  I will not pay $4 per minute for this to be sorted. 
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Rav, Community Manager

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Reckon Accounts Hosted includes free technical support.

AU HOSTED SUPPORT - 1300 799 150
NZ HOSTED SUPPORT - 0800 933 666

Contact Us
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Katherine Smith

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ok calling them now . 
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Katherine Smith

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have to wait 30 minutes . they must be busy!! will try again later
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Katherine Smith

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ll no satisfaction - am I the only one with this issue?