invoice sent from Reckon with Intuit reference

We send invoices from Reckon Hosted regularly however there are a couple of issues that I need assistance with .
1. The PDF reference says " Intuit.QBOB_internal.pdf
and
2. In respect of the Email sent from Reckon - the "From" address is accountshosted@reckon.com is this an issue with our set up or is this the norm?

Katherine Smith

550 Points

Posted 3 years ago

3 years ago

Rav, Community Manager

91,772 Points

Hi Katherine,

Is that the name of the invoice that appears on the outbound email?
Does that occur on every invoice that you send from Hosted and when did it first start appearing in that way?

For your second point, check out this KB for more info on the current email process in Reckon Accounts Hosted -
Customers receiving emails from accountshosted@reckon.comand not from my email address

Comment

3 years ago

Katherine Smith

550 Points

I think for quite a while - I do not usually receive many invoices from myself adn they are pretty insignificant . customers have not reported but they may not care. I do !!
Do you need a screen shot . I cannot seem to upload.

thanks for the second answer.

Comment

2017-03-28T00:08:40+00:00

Katherine Smith

550 Points

any further update please

2017-03-28T01:25:56+00:00

Rav, Community Manager

91,430 Points

Hi Katherine,

We've tested this out ourselves in a number of different ways but can't replicate what you're experiencing.

Can you please give our Hosted support team a buzz when you've got a chance so we can take a closer look at your configuration

Cheers
Rav