Invoice showing as unpaid but is (shows zero balance owing)

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  • Updated 4 years ago
After deleting some duplicate transactions (no idea how they got duplicated) the invoice for the transaction is now showing as invoice owing (unpaid) but reflects a Zero Balance?

I also have the same problem with a Bill. I had the same transaction appear 3 times in my reconciliation for some reason. So I deleted two transactions leaving the one behind. Now the relevant Bill for that transaction has popped up as an outstanding Bill, but it shows that it is paid.

Any help appreciated.
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davkell

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  • confused.

Posted 4 years ago

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Anton Strauss

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I have the same transactions that have shown a $0.00 balance for the last 7 years, I got used to ignore them

I wish there was a way to hide them
(Edited)
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davkell

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Surely it can be fixed. Has something to do with the duplicate transactions that I've deleted. Ive sent in a support request, so I'll see what they say. Cheers.
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Anton Strauss

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I'll be looking forward to the outcome, maybe one day I can clear all the $0 amounts in my file

(Edited)
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Rav, Community Manager

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Hi David,
What shows on your Open Invoices report and Unpaid Bills report?
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davkell

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Both reflect the invoice as being unpaid but shows a zero balance.

The same for the bill. It comes up in the unpaid bills report but shows a zero balance.
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Rav, Community Manager

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Thanks for checking David,

It sounds like we need to take a closer look especially in regard to the process which caused this.

Can you please give our Reckon One Support team a call on 1300 RKN ONE (1300 756 663) when you have a chance.
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davkell

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I will. Not likely today. Maybe tomorrow or next week. But thank you.
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Qwerty

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Hi guys,

From reading this thread it seems to me that David is using Reckon One (as per category selection on this thread) & Anton is using Reckon Accounts... my assumption for this is due to the report screen shot included by Anton which looks to be an RA report & not a R1 report.

Perhaps you guys could confirm the products you are using as the solution may be different for each product.
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Anton Strauss

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yes, I am using Reckon Accounts Plus

I have learned to live with these 0 balances, but would be good to know how to clean it up
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Qwerty

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Out of curiosity, these particular invoices/bills causing issues which have $0.00 balances, do they...
 
a) have $0.00 totals (i.e. zero dollar invoice/bill with no linked payments)
b) have positive totals with linked transactions (i.e. $100.00 invoice/bill linked to a $100.00 payment resulting in a $0.00 invoice/bill balance) 
(Edited)
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davkell

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I am using Reckon One.

a) No.
b) Positive total with a linked transaction equaling the invoice/bill and shows a zero balance.
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Steph Luck

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I get this issue if I have allocate a payment to the income account directly and not off the invoice, generally from reconciling a bank transaction rule without looking at it clearly enough! I literally had to go back through each individual transaction for that customer to find the one that I hadn't allocated correctly... because it annoyed me WAY too much to just ignore it!