Invoices cleared with Adjustment Notes (now showing PAID) are still appearing on A/R Ageing Detail r

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[Deleted User]
[Deleted User] Posts: 0 ✭
edited March 2017 in Accounts Hosted
Hi all,

I am using Reckon Hosted and have just cleared a few old Tax Invoices which were entered incorrectly/ had small GST errors, applying adjustment notes to get rid of the balances owing.

The Adjustment Notes are applied and the invoices now show a PAID status. 

However when I run an outstandings report (A/R Ageing Detail) - they are still coming up with the balances I have just cleared out still showing. I have closed down the program, run variations of the report, fiddled with setting to try "reset" things - nothing works.

Anyone have any suggestions as I can't at the minute rely on the report and need to take these to a meeting!

Many thanks.

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  • Kay Laws Accredited
    Kay Laws Accredited Member Posts: 72 ✭
    edited March 2017
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    Hi Tasmin, What date did you generate / apply credit notes to invoices? What date are you selecting when you run your A/R? Is the date your running your A/R report before the date you generated / applied credits? Kind Regards Kay kmlbookkeeping@bigpond.com
  • [Deleted User]
    [Deleted User] Posts: 0 ✭
    edited September 2015
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    Ahhhhh.... have just gone back in and changed the date of the credit note from today to the 1st Sept - has done the trick.

    Many thanks Kay!

    Tamsin.
  • Kay Laws Accredited
    Kay Laws Accredited Member Posts: 72 ✭
    edited March 2017
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    You are most welcome :-)

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