Invoices marked as Paid but still in unpaid section

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  • Question
  • Updated 3 months ago
Paid invoices are still in the unpaid section of Reckon One. They are marked as Paid when I open the actual invoice. How can I move them from the Unpaid tab to the Paid tab?
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Steven Cusens

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Posted 3 months ago

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David Morris

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Do you have a screen shot? 
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Kerrie H

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I have two customers that when I receive a payment to apply is shows a big list of invoices from 1999-2000 which have been paid, I have tried to get rid of them but cannot find a way, they do not appear on any reports to say they are unpaid and I guess it's probably something to do with the way they were processed 20 years ago.  Although it anoys me I just scroll past them to find the current invoice to apply the payment to.  Probably not relevant to Steven's issue but though any fix might work for mine also.
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Jodie

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I am also having this problem, I have opened reckon one in different browser hoping it might refresh it.  have unallocated payment and reapplied it but that has not worked.  Please help.. Thanks
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Rav, Community Manager

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Hi guys,
Sounds like there may be an errant bug leaving some Reckon One invoices in the unpaid tab.
We'll need to take a bit of a closer look and if you're able to shoot us some further info that would be really helpful. Specifically, we'll need your Reckon One user name/email address and the URL that displays in your address bar when you open the invoice(s) that are exhibiting this problem. It will look something like this as an example - https://app.reckonone.com/fdf7ee5c-487c-4b9b-a9ef-87ef362d8c8c/Core/Invoice/Edit/6d914375-50e3-432d-...

Shoot it through to me at community@reckon.com and I'll ask our devs to take a look 
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Rav, Community Manager

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Hi Jodie,
Can you please check if this is now resolved for you and let me know?

Steven - I've flicked you a reply back to your email. Should be resolved for you as well.

Cheers
Rav