Paid invoices are still in the unpaid section of Reckon One. They are marked as Paid when I open the actual invoice. How can I move them from the Unpaid tab to the Paid tab?
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80 Points
Posted 11 months ago
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142 Points
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2,872 Points
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556 Points
I am also having this problem, I have opened reckon one in different browser hoping it might refresh it. have unallocated payment and reapplied it but that has not worked. Please help.. Thanks
Rav, Community Manager
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91,542 Points
Hi guys,
Sounds like there may be an errant bug leaving some Reckon One invoices in the unpaid tab.
We'll need to take a bit of a closer look and if you're able to shoot us some further info that would be really helpful. Specifically, we'll need your Reckon One user name/email address and the URL that displays in your address bar when you open the invoice(s) that are exhibiting this problem. It will look something like this as an example -
Shoot it through to me at community@reckon.com and I'll ask our devs to take a look
Sounds like there may be an errant bug leaving some Reckon One invoices in the unpaid tab.
We'll need to take a bit of a closer look and if you're able to shoot us some further info that would be really helpful. Specifically, we'll need your Reckon One user name/email address and the URL that displays in your address bar when you open the invoice(s) that are exhibiting this problem. It will look something like this as an example -
https://app.reckonone.com/fdf7ee5c-487c-4b9b-a9ef-87ef362d8c8c/Core/Invoice/Edit/6d914375-50e3-432d-...Shoot it through to me at community@reckon.com and I'll ask our devs to take a look
Rav, Community Manager
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91,542 Points
Hi Jodie,
Can you please check if this is now resolved for you and let me know?
Steven - I've flicked you a reply back to your email. Should be resolved for you as well.
Cheers
Rav
Can you please check if this is now resolved for you and let me know?
Steven - I've flicked you a reply back to your email. Should be resolved for you as well.
Cheers
Rav
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80 Points
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90 Points
Hi I am having the same issue in relation to a couple of invoices that have been paid but on the list of unpaid invoices it is showing up there with $0 balances due, now do I rectify this.
Thanks
Megan LeNoir
Thanks
Megan LeNoir
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144 Points
Hi there, did this get sorted? I have one rogue 'overdue' invoice that has been paid.
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90 Points
No it does not appear to have been sorted as I still have a few items that have been paid and show $0 balance but still in the unpaid section
I've got the same issue and would love to hear the outcome.
