Invoices - Printing/Saving to PDF Crashing in RA 2020

Acctd4
Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
edited June 2020 in Reckon Accounts (Desktop)

Just started encountering a problem today when trying to print or save to PDF invoices in RA Enterprise 2020 (desktop) .....


* Issue seems to be only for Invoices & Adjustment/Credit Notes (All other forms print/save to PDF OK, as well as reports - can print & save these no problem too)

* Print/Save just freezes/crashes (on spooling stage when printing) 

* Printers: HP Envy Printer & CutePDF

* Have recently upgraded PC hardware & OS to Windows 10

* Have Verified Co File - No Errors detected & Run Rebuild x 3

* Have tried rebooting PC multiple times

* Have deleted EVERY qbw.print & wpr.ini file on my PC but hasn't made any difference :(


It’s not a CutePDF issue as the same crash is occurring whether trying to:

* Print to CutePDF                            OR
* Print to my HP printer                 OR just
* "Save as PDF"                             


Interestingly, I've just tried all 3 processes on an invoice in the sample company & there's no issue at all in that data file!  So .... it's obviously something to do with my specific company file .....????  I have noticed the print to CutePDF has gradually been taking longer & longer to achieve (eg get past the freezing point) in recent weeks but today it just will not complete either printing or saving to PDF at all  :(:(:(


Has anybody else experienced this & resolved it?????


Shaz Hughes Dip(Fin) ACQ NSW, MICB

*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

shaz@accounted4.com.au

https://accounted4.com.au

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Comments

  • Jennifer Coonan
    Jennifer Coonan Member Posts: 2
    edited June 2020
    I am having the same problems.  I can print reports to the printer and also CutePDF with no problems but not invoices & estimates.  I am also able to print invoices from the Reckon templates but not the custom invoices I have made.  Very frustrating.  I need to get Invoices out!!
  • Jennifer Coonan
    Jennifer Coonan Member Posts: 2
    edited June 2020
    After checking all the font on my invoice and ensuring that everything was in the correct margins etc.  I deleted my Logo (which I have used on Reckon for 12years) and it printed fine.  Very annoying.  Hopefully it is something similar for you.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020
    Thanks Jennifer.

    I think I've narrowed the cause of my issue down to User error on my part!  I decided to install One Drive for backing up all my files & had moved around some folders to ensure they were included.  As a result, I think my customised invoice template has dropped out of its default location :( 

    .... Hoping to get it sorted over the next 24-48 hours!

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020

    Hi Jennifer

     

    Yep … Turned out to be a problem with one of my logos (even though I’ve been using them for years with no issues previously!?!?!?)

     

    Am still not sure exactly what caused it … upgrading from Win 7 > Win 10, a Windows Update, some folder moving (that one would be my fault!) or a combination or something else entirely but copying one of my logo files, deleting it from my invoice & adding the new copy instead fixed the issue for me after all other attempts - including program uninstall & reinstall – failed

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)