Invoices / Statements not printing from Hosted

  • 1
  • Problem
  • Updated 4 years ago
Hi
I have a client who is getting the following message - just with one user.


Your forms were not sent because Reckon a/c could not create
the necessary pdf files.  Either reckon a/c pdf converter is missing or not functioning properly.

Solution

Reinstall the Reckon a/c pdf converter while signed and a windows admin user to solve this problem.

Any suggestions appreciated.


thanks

Photo of Kay Smart, Accredited Consultant

Kay Smart, Accredited Consultant, Accredited Partner

  • 2,052 Points 2k badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sean Cresswell

Sean Cresswell

  • 734 Points 500 badge 2x thumb
Hi there,

Is this a one time, or ongoing issue,...I mean, have you tried logging the user off, then back in again. [just a thought] ....as all the functionality for Accounts Hosted, resides on the "host site" server, not locally on the users system.
Photo of Kay Smart, Accredited Consultant

Kay Smart, Accredited Consultant, Accredited Partner

  • 2,052 Points 2k badge 2x thumb
This is the first time it has happened.  I'll get the client to try logging off.
Photo of Kay Smart, Accredited Consultant

Kay Smart, Accredited Consultant, Accredited Partner

  • 2,052 Points 2k badge 2x thumb
Good thought but it didn't work.

Thanks
Photo of Sean Cresswell

Sean Cresswell

  • 734 Points 500 badge 2x thumb
Oh darn.....seems like a phone call to support is in order.
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Everyone,

This problem points to an issue with the particular Hosted session.

Best to close out of this session and close the browser.  Wait 5 minutes and login again.  

regards,
John.