Invoices / Statements not printing from Hosted

Kay Smart, Accredited Consultant
Kay Smart, Accredited Consultant Member Posts: 49
edited March 2017 in Accounts Hosted
Hi
I have a client who is getting the following message - just with one user.


Your forms were not sent because Reckon a/c could not create
the necessary pdf files.  Either reckon a/c pdf converter is missing or not functioning properly.

Solution

Reinstall the Reckon a/c pdf converter while signed and a windows admin user to solve this problem.

Any suggestions appreciated.


thanks

Comments

  • Sean Cresswell
    Sean Cresswell Member Posts: 16 ✭✭
    edited April 2016
    Hi there, Is this a one time, or ongoing issue,...I mean, have you tried logging the user off, then back in again. [just a thought] ....as all the functionality for Accounts Hosted, resides on the "host site" server, not locally on the users system.
  • Kay Smart, Accredited Consultant
    Kay Smart, Accredited Consultant Member Posts: 49
    edited September 2015
    This is the first time it has happened.  I'll get the client to try logging off.
  • Kay Smart, Accredited Consultant
    Kay Smart, Accredited Consultant Member Posts: 49
    edited September 2015
    Good thought but it didn't work.

    Thanks
  • Sean Cresswell
    Sean Cresswell Member Posts: 16 ✭✭
    edited April 2016
    Oh darn.....seems like a phone call to support is in order.
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
    Hi Everyone,

    This problem points to an issue with the particular Hosted session.

    Best to close out of this session and close the browser.  Wait 5 minutes and login again.  

    regards,
    John.